Privacy Policy

Last Updated: November 2025

Bharat Medical Hall is committed to protecting the privacy of every customer who purchases medicines, healthcare products and diagnostic support services from us. This Privacy Policy explains how we collect, use, handle and protect your personal and health-related data while using our website https://www.bharatmedicalhall.com/.

1. What Information We Collect

We may collect the following information:

• Full Name, Phone Number, Email Address, Delivery / Billing Address
• Prescription information and medication history
• Order details and purchase preference
• Device info such as IP address, browser, OS, location tracking data
• Feedback, inquiries, chat messages sent via our platform

2. Purpose of Collecting This Data

• Verify prescriptions and deliver medicines legally
• Fulfil orders and customer support requirements
• Improve website performance and experience
• Send important health updates, offers and pharmacy notifications
• Prevent misuse of healthcare related products or illegal orders
• Maintain lawful compliance under Indian pharmacy guidelines

3. Pharmacy Compliance Declaration

All prescription-based medicines will only be dispensed when a valid prescription is provided and verified. By submitting prescription or health details, you authorize us to store and verify them for fulfilment as required by law.

4. Cookies & Analytics

We use cookies to enhance user experience, track usage pattern and optimize the platform. You may disable cookies anytime from browser settings.

5. Data Sharing & Legal Requirement

We do not sell or rent personal medical data. We may share data only under:

• Legal enforcement agencies, regulatory authorities or pharmacy rule compliance
• Payment gateways & logistic partners for service fulfilment only
• Fraud prevention or cyber protection purpose

6. Security of Data

We take reasonable security measures including encryption, restricted access and secure servers to protect medical and personal data. However no data transmission is absolutely 100% safe.

7. External Website Links

We are not responsible for privacy practice of external or linked websites. Users must verify before interaction.

8. Data Retention Duration

We retain personal / health data only as long as required for legal, financial, compliance and healthcare support requirement. After that it may be securely removed.

9. User Privacy Rights

• Request access to stored personal data
• Request modification or correction
• Request deletion (only if legally allowed)
• Opt-out from promotional messages anytime

10. Contact Information for Privacy Queries

Bharat Medical Hall
Towards, Balasore Square, Hospital Rd, Deulasahi, Bhanjpur,
Baripada, Odisha - 757001

Phone: +91 94370 39969
Email: support@bharatmedicalhall.com

11. Policy Updates

This privacy policy may be updated at any time to reflect law / compliance requirements. Updated changes will be posted on this page.

By using our website, you agree to the terms stated above.